General FAQs
1.What size projection screen do I need?
The ideal screen size depends on your room size and seating distance. Here's a quick guide:
● For Living Rooms (15-20ft viewing distance): 100-120 inches
● For Medium Rooms (10-15ft viewing distance): 84-100 inches
● For Small Rooms (under 10ft viewing distance): 72-92 inches
Our Compact Housing Advantage:
● Standard 100" screen: Requires ~260cm (102in) housing length
● Airuier screen 100" : Only needs 237cm (93.3in) housing
● Result: You can fit a larger screen in the same space!
Pro Tip: Measure your available wall or ceiling space first. Our compact housing design saves up to 23cm, allowing you to install a larger screen in tighter spaces.
2.What's your shipping policy?
Processing Time: Ships within 48 hours of order confirmation
Shipping Methods: For screens 120 inches and below, we use air freight, with delivery typically taking 3-7 business days. For screens above 120 inches, due to air freight restrictions, we use sea freight, with delivery typically taking 25-30 business days. Shipping is free of charge provided you have no additional special requirements.
Tracking: You'll receive tracking information via email
Delivery Area: Continental US only (48 states)
3.What's your return policy?
We offer a 30-day satisfaction guarantee:
● 30-Day Return: Return within 30 days for a full refund
● Condition: Screen must be unused and in original packaging
● Installation Issues: If installation problems arise, contact us for support before returning
● Restocking Fee: None (if returned in new condition)
Note: Contact our support team before returning. We'll help troubleshoot any issues first.
4.What's the motor warranty policy?
We offer the industry's most comprehensive motor warranty:
【5-Year Motor Warranty】
● Coverage: Free motor replacement for 5 years from delivery date
● What's Included: Motor cost = $0
● Process: We ship the new motor, you replace it yourself (simple plug-and-play)
● No Extra Cost: You pay nothing
Why 5 Years? Our premium tubular motors are rated for 100,000+ cycles. We're confident they'll last.
2-Year Comprehensive Warranty: Additionally, the entire screen has a 2-year warranty covering materials and workmanship.
5.How quiet is the motor?
Our motorized screens operate at ≤42dB, which is quieter than a library environment.
Comparison:
● Airuier Screen: ≤42dB
● Standard motors: 45-55dB
Features:
● Brushless DC tubular motor
● Smooth, slow-start operation
● No jerky movements
● Sleep-friendly for late-night viewing