Refund policy

Refund policy

1. Order cancellation (change of mind or purchase error)

Orders can be canceled before production begins or before the item is shipped from our facility. If we have already incurred actual logistics costs, those actual costs may be deducted from the refund. We do not charge a payment processing fee for cancellations, and no payment processing fee is deducted from any refund.

After shipment: the order cannot be canceled. If you ask us to recall the goods in transit, the actual logistics costs incurred will be deducted from the refund.

2. Customized design and products

Customized or made-to-measure products cannot be canceled or refunded once production has begun; any deposit or prepayment is non-refundable. Please review your order carefully before approving production.

3. Order modification (customized products)

Please contact us immediately after checkout. We will confirm in writing whether the change is possible. Changes proposed after production has begun may be rejected or incur additional costs.

4. Return condition

Items must be unused and in their original packaging, with photographic or video evidence. Outbound shipping is free; the customer is responsible for the cost of return shipping.

5. Incorrect or incomplete address

If delivery fails because the customer provided an incorrect or incomplete address, the customer bears the actual return shipping costs.

6. Standard return window

We offer a 30-day return window for standard-size screens, projectors, and accessories: you have 30 days after receiving the product to apply for a return.

7. Refunds

Refunds are issued to the original payment method within 3-5 business days after the returned item passes quality inspection. Your bank may require an additional 1-3 business days to complete the refund.

Refund amount = the product price paid. No payment processing fee is deducted, and we do not charge a restocking fee. Return shipping costs paid by the customer are non-refundable.

8. Non-returnable items

Made-to-measure and custom-sized screens are non-returnable and non-refundable once production begins. Standard-size screens follow the 30-day return window above. Manufacturing defects are covered by our warranty, and we will repair or replace the product free of charge within the warranty period.

9. How to initiate a return or exchange

Within 30 days of delivery, email contact@airuierscreen.com with your order number and the reason for the return. If your return is approved, we will provide the return address and step-by-step return instructions. The customer is responsible for arranging and paying for the return shipment. Please ship the item back within 7 days of receiving our instructions.

Once your return has been inspected and the refund processed, we will notify you.

If you have any questions or need clarification about this policy, please contact our customer service team at contact@airuierscreen.com.