Warranty & Support FAQ
1.What exactly is covered under the 5-year motor warranty?
Comprehensive motor coverage:
Fully Covered:
✅ Motor failure (any cause, except abuse)
✅ Motor repair or replacement
✅ Shipping for replacement motor
✅ All costs - you pay $0
Process:
1. Contact support with issue description
2. We diagnose remotely (photos/videos help)
3. If motor issue confirmed: we ship replacement
4. You replace it (simple plug-and-play)
5. All done!
Timeframe: Typically 3-5 days from confirmation to delivery.
2.Are there any conditions for the 5-year warranty?
A：Yes, reasonable terms apply:
Required Conditions:
✅ Original motor must be returned to us
✅ Motor must show actual failure upon inspection
✅ Installation address must match original order or installation location
✅ Claim made by original purchaser account
Void If:
❌ Motor not returned
❌ No fault found upon inspection
❌ Address mismatch (unless prior approval)
❌ Physical damage from abuse/misuse
These terms protect against fraud while keeping the warranty generous. See full warranty terms PDF for details.
3.How do I make a warranty claim?
Simple 3-step process:
Step 1: Contact Support
● Email: support@airuierscreen.com
● Provide order #, purchase date, issue description
Step 2: Provide Evidence
● Photos/videos of issue
● Proof of purchase
● Installation location confirmation
Step 3: Resolution
● We diagnose within 24 hours
● If covered: replacement ships
● If not covered: we explain why and offer paid repair options
Average Resolution Time: 3-5 business days
4.What if I need technical support?
Multiple support channels available:
24/7 Email Support: support@airuierscreen.com (response within 12 hours)
Video Tutorials: YouTube channel with 50+ installation/troubleshooting guides
FAQ Library: Comprehensive searchable FAQ at airuierscreen.com/support
5.Do you offer extended warranties?
Our 5-year motor warranty is already the industry's most comprehensive.
Additional Coverage:
● 2-year comprehensive warranty included
● 5-year motor warranty included
Our Philosophy: We stand behind our products. Our warranties are already extended, not "limited." No need to pay extra for "extended" coverage.